All trips, activities and transfers will hereafter be referred to as “tours”. All bookings are made with Do the North AB, a tour operator based in Sweden (organisation number 556991-5381). Do the North AB will hereafter be referred to as “we”. All the information provided on the website is, to the best of our knowledge or belief, correct at the time of publication. We will advise you of any changes that are fundamental to the contract or which we believe will affect the enjoyment of the holiday.

When a booking is made we will require a deposit of 1,000 SEK per person, and send a booking confirmation by email with a link to your personal Trip Planner where the remaining amount will be payable by debit/credit card two weeks prior to the tour at the latest for self-guided tours, and six weeks prior to the tour for guided tours. Your food and upgrades (for self-guided tours) are due upon arrival, payable by debit/credit card.

If you must cancel your tour, please send us an email with your written request.

NOTE! Flight cancellation protection during fuel disruption
Revised cancellation terms are valid for bookings made on or after 2026-05-18. If your flight to the trip start point is cancelled by the airline and, as a result, you are unable to join your trip, you may cancel your booking with us and receive a full refund of eligible services booked directly through us. In this specific case, the standard cancellation terms set out below do not apply. To qualify, you must notify us within 2 days of receiving the airline cancellation notice and provide official proof of the cancellation from the airline, such as an email, app notification, or cancellation notice showing your booking reference, flight number, and travel date.

Self-guided tours
Cancellations between the booking confirmation date until 15 days before arrival will be refunded the full amount including deposit paid. It takes approximately 5 businessdays for your refund to be deposited into your bank account. We use the debit/credit card information we have on file from your secure payment. Cancellations between 14 days and arrival will not be refunded unless your government authority issues a warning against traveling to Sweden

Cancellations between 14 days and arrival will not be refunded unless your government authority issues a warning against traveling to Sweden

Guided tours
Cancellations between the booking confirmation date until 6 weeks before arrival willbe refunded the full amount including deposit paid. Cancellations between 6 weeks and 3 weeks before arrival with be refunded 50%. It takes approximately 5 business days for your refund to be deposited into your bank account. We use the debit/credit card information we have on file from your secure payment.

Cancellations between 20 days and arrival will not be refunded UNLESS your government authority issues a warning against traveling to Sweden

Remember that the contact details you provide us with when making a booking are our only way of contacting you.

Please check your Trip Planner carefully and make sure all dates/times and products/services are booked according to your requirements. If not, please contact Do theNorth to correct any misunderstandings immediately.

Liability for damage
Follow all rules and instructions that apply to activities and the use of equipment, you are responsible for looking after it during your tour. A reasonable level of wear and tear is expected over time, and you should notify us if anything is faulty. The equipment will be inspected upon your return to ensure it is in good working order.

In the event of excessive damage that is the result of careless behaviour or mistreatment of equipment, Do the North reserves the right to charge you for repair or replacement costs incurred.

Complaints
Any problems that occur during your stay must be reported immediately to the staff at Do the North, so that we have the opportunity to resolve them.

The personal data you submit on the Do the North website will be treated with the utmost care and respect. We handle personal data submitted to us in accordance with what is laid down in the Swedish acts of personal data (“Personuppgiftslagen” SFS1998:204) and electronic communication (“Lagen om elektronisk kommunikation” SFS2003:389). Personal data includes your name, address, phone number and email address.

Force majeure means unusual, unpredictable and unavoidable events that are outside of the organisers control, and that prevent the contract to be fulfilled. During these conditions the organiser is free from liability or other consequences.

Insolvency & Insurance

Companies selling travel packages with the EEA are required to have insolvency insurance (under EU directive The Package Travel Directive (2015/2302/EU) ChapterV) in place. This is to protect the customer in case of bankruptcy and covers a refund of any balance paid for the tour. We have our insolvency insurance with Kammarkollegiet, as required by Swedish law.

Subject to change

Do the North reserves the right to change times, prices, payment, booking or discount conditions at will. Prices for coming seasons are always preliminary and are subject to change. The price confirmed at the time of booking is the valid price for that booking and will not be affected by any later price changes.

Self-guided tours
Our tours are undertaken at your own risk. Outdoor activities always have potential risks, and it is up to you to take reasonable care. Do the North provides you with the information and equipment needed for wild camping and kayaking safely, and by booking a tour you are acknowledging responsibility for the safety of yourself and your companions. All members of the tour must be capable of swimming in open water.

Guided tours
Your lead guide has first aid training and is very experienced in regard to kayaking and wild camping. However, outdoor activities always have potential risks, and it is up to you to take reasonable care. Do the North provides you with the information, guidance and equipment needed for wild camping and kayaking safely. All members of the tour must be capable of swimming in open water.

You must follow the directions of your guide and behave responsibly. It’s paramount that your guide feels he/she can guarantee yours and the other group members’safety as much as possible and make sure all participants are enjoying their tour. If your guide deems it necessary you will receive one warning with a clear explanation how your behaviour is not acceptable and why. If the situation does not improve, we may take the extreme measure of removing you from the group by boat taxi and end your trip early. We do offer alcoholic beverages, but it’s under the condition that you consume them in a responsible manner.

The Saint Anna archipelago is a sensitive environment that is governed by Swedish law. The rules of “Allemansrätten” grant you the right to public access, allowing freedom to camp in the wilderness provided that you respect the nature and property. There are nature reserves with restrictions that must be adhered to, as shown on the maps provided and clearly signposted on the islands.

Campfires
We do not allow campfires during July and August, as the area is too dry and it is a grave concern of landowners in the area. Outside of those months, unless the area is particularly dry, or a fire ban is in place, we allow camp fires in provided pop-up grills only. Caution must be exercised with having fires, and they must not be made directly on the ground. The provided pop-up grill must be placed at least 20 metres away from trees and tents. The fire must be a reasonable size for cooking, and the flames must not exceed 1 metre high. The fire must be attended at all times, and put out properly with water to ensure there are no hot embers remaining.

Weather
Kayaking is possible in most weather conditions, however in extreme circumstances we may be forced to make alternative arrangements. If a severe storm prevents departure then we will provide accommodation while waiting until it is safe to set out. Please note that changes may occur at a short notice, even on the same day. If you feel uncomfortable with paddling back to the pick up location on your final day, you may request a water taxi to bring you ashore.

Guided tours
In windy conditions, if your guide deems it necessary he/she may use a tow rope inorder to bring you and the rest of the group to a more sheltered area quickly.

DO THE NORTH AB
Engelbrektplan 2
722 16 Västerås
SWEDEN
Organisaiton Number: 556991-5381
VAT Number: SE556991538101